Last updated 16 October 2026.
Terms of Service (ManageMyMatch)
1. Introduction and Acceptance
1.1. Overview — ManageMyMatch (“MMM”, “we”, “us” or “our”) provides an integrated platform for racket‑sports clubs and their members to manage memberships, court bookings, coaching sessions, events, messaging, payments and related services (collectively, the “Services”).
1.2. Acceptance — By accessing or using MMM’s website, mobile apps or any Services, you (“you” or “User”) acknowledge that you have read and agree to be bound by these Terms of Service and all applicable laws. If you do not agree, do not use the Services.
1.3. Updates to Terms — We may revise these Terms from time to time and will notify you via the app or email. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms. It is your responsibility to review the Terms regularly.
2. Definitions
2.1. Account — A personal or club record created when registering on MMM.
2.2. Club — Any sports club or organisation that uses MMM to manage its activities.
2.3. Event — A structured occurrence managed through MMM, including leagues, tournaments, ladders, coaching sessions, club nights, programmes, team matches and social events.
2.4. Subscription — A recurring or fixed‑term product that grants a User rights to book courts, participate in events or access other benefits.
2.5. Content — Any text, images, data or other material uploaded or generated by Users.
3. Description of Services
3.1. Membership and Subscriptions — MMM allows Clubs to define membership categories and subscriptions (fixed term or rolling) and lets Users purchase or manage their subscriptions.
3.2. Booking and Scheduling — Users can book courts, sign up for events, programmes and coaching sessions, create or accept match invitations, and manage their availability. Clubs and organisers can pre‑book courts for events and team fixtures.
3.3. Coaching and Teams — Qualified coaches can run individual or group coaching programmes; team captains can manage squads, set line‑ups, score matches and collect team fees.
3.4. Payments and Credit Accounts — MMM processes payments via integrated third‑party payment processors (e.g., Stripe). Users have club credit accounts used for court fees, events, subscriptions and other charges. Payment options, billing cycles and fees may vary by Club and product.
3.5. Messaging and Notifications — Users can send messages to other members, organisers or teams and receive notifications about matches, events and club communications.
3.6. Availability and Restrictions — MMM strives to provide continuous service but does not guarantee uninterrupted access. Geographic restrictions or service limitations may apply.
4. User Eligibility and Responsibilities
4.1. Eligibility — Users must be at least 16 years old or have parental consent (in compliance with Club policies) and have the legal capacity to enter into a contract.
4.2. Account Accuracy — You agree to provide accurate and up‑to‑date personal and payment information and to maintain your account credentials securely. You are responsible for all activities conducted through your account.
4.3. Compliance with Rules — You agree to comply with Club rules, booking policies, event‑participation requirements and any additional guidelines posted by Clubs or organisers.
4.4. Prohibited Conduct — You must not engage in illegal or abusive behaviour, misuse booking systems, circumvent payment or cancellation policies, post offensive content or infringe the rights of others. We reserve the right to suspend or terminate accounts for violations.
4.5. User Content — You retain ownership of Content you upload (e.g., messages, profiles) but grant MMM a non‑exclusive licence to use it within the platform. You represent that you have the right to share any Content you upload.
5. Fees, Billing and Refunds
5.1. Pricing and Payment — Fees for subscriptions, events, coaching and court bookings are set by Clubs or organisers and displayed at the time of purchase. Your payment method will be charged in the stated currency, inclusive of applicable taxes. Subscription costs may differ for fixed and monthly plans.
5.2. Billing Cycles — Rolling subscriptions renew automatically on a monthly basis until you cancel. Fixed‑term subscriptions expire at the end of the stated period unless renewed.
5.3. Refunds and Cancellation — Each Club may set its own refund policy. Some fees (e.g., coaching or event entry) may be non‑refundable or subject to partial refunds if cancelled late. Contact your Club for details.
5.4. Non‑Payment — Failure to pay fees when due may result in suspension of booking privileges or termination of your account.
6. User Submissions and Code of Conduct
6.1. User Posts — Where the Services let you post messages, reviews or comments, this code of conduct applies. MMM users are prohibited from posting offensive, defamatory or illegal content and must respect the privacy of others.
6.2. Enforcement — We reserve the right (but not the obligation) to remove Content that violates these Terms or the law. Users may be suspended or terminated if they breach the code of conduct.
7. Intellectual Property
7.1. MMM Materials — All rights to MMM’s software, trademarks, logos, domain name and proprietary content are owned by MMM or its licensors. You may not copy, reproduce or distribute MMM’s intellectual property without permission.
7.2. Licence to Use — We grant you a limited, non‑exclusive, non‑transferable licence to access and use the Services for personal or Club‑related purposes in accordance with these Terms.
8. Data Protection and Privacy
8.1. Privacy Policy — MMM’s Privacy Policy explains how we collect, store and process personal data. By using the Services you agree to the practices described in that policy.
8.2. Security — MMM uses industry‑standard security measures and third‑party payment processors to protect your personal and payment information. However, no system is completely secure and we cannot guarantee against unauthorized access or misuse.
8.3. Cookies — Our website and apps use cookies and similar technologies to function and enhance user experience, for example to keep you signed in and remember your preferences. You can manage or delete cookies in your browser settings, although blocking essential cookies may stop parts of the Services working.
9. Disclaimers and Limitation of Liability
9.1. Disclaimer of Warranties — The Services are provided on an “as‑is” and “as available” basis. We do not warrant that the Services will be uninterrupted, error‑free or free of viruses. If you use the Services as a consumer, nothing in these Terms affects your statutory rights, including under the Consumer Rights Act 2015.
9.2. Limitation of Liability — MMM is not liable for losses that were not reasonably foreseeable, or that arise from events outside our reasonable control (including data loss or malware infections not caused by our failure to take reasonable care). Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.
9.3. Force Majeure — MMM will not be liable for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, strikes, governmental actions).
10. Termination
10.1. By Users — You may close your account at any time by following the instructions in the app. Termination is effective upon our processing your request.
10.2. By MMM — We reserve the right to terminate or suspend your account if you violate these Terms or applicable law. We may also terminate the Services in whole or in part upon reasonable notice.
10.3. Effect of Termination — Upon termination, your licence to use the Services ceases and we may delete your personal data in accordance with our Privacy Policy. Outstanding obligations (e.g., unpaid fees) survive termination.
11. Governing Law and Dispute Resolution
11.1. Governing Law — These Terms are governed by and construed in accordance with the laws of England and Wales.
11.2. Disputes — If you have a dispute with us, please contact MMM first so we can try to resolve it informally. If it is not resolved, the courts of England and Wales will have jurisdiction, except that if you are a consumer living in Scotland or Northern Ireland you may also bring proceedings in your local courts.
12. Changes to Services or Terms
MMM may modify or discontinue any feature of the Services at any time. We may also change these Terms as needed and will provide notice. Your continued use after changes take effect constitutes acceptance.
13. Contact Information
If you have questions about these Terms or wish to contact us for any reason, please email support@managemymatch.com or use the contact details provided on our website.